In these digitising times, customers are going digital and mobile-centric spending up to hours online. These digitally connected customers are more informed, more in control, and have higher expectations when it comes to engagement and customer experience.
2020 predictions for digital customer experience:
- human touch will continue to affect the customer experience with the use of technology. Although customers will want to find more information and solve problems themselves, they won’t want to feel like they’re dealing with machines.
- interactions will go digital – chatbots and AI will be used for first-line interactions, like automating forms or checking basic info before a query gets passed on to a customer service representative.
- video will become more prevalent – more companies will incorporate video calls
- opportunities to sell will increase – The more you interact with customers the more opportunities you get to sell.
Attend the Digital Customer Experience Conference on 04 & 05 September 2019 – the only conference in South Africa focusing soley on the digital experience – at the Indaba Hotel in Johannesburg to find out more on how digital customer experience companies and other players in different industries can ensure the optimal customer journey for their client-base.
These are some of the highpoints of the 2 day programme: 40 speakers, 3 panel discussions, 2 streams addressing loyalty programmes and customer engagement and developing strategies for creating a digital sales enablement.
These are some of the companies who attended last year’s Digital Customer Engagement Conference:
Striata Marketing Solutions * Experian SA* Prana Business Consulting* Avatar SA* NXT\ Digital Innovation* Karabin* Cornerstone Performance Solutions* Digital Solutions Group* Pypestream* Mint Management Technologies* Consumer Profile Bureau* KingJames Digital* Keystone Consulting* Fiserv
The event is just about 2 months away (it sounds like a long way off, but we’re moving swiftly on this event and looking forward to hosting a premier conference with accompanying exhibition).
Interested in attending?
Normal price: R9 200.00 + VAT R10 580.00 p.p
10% Group Discount (3 or more) R 8 280.00 + VAT R9 522.00 p.p
15% Group Discount (5 or more) R 7 820.00 + VAT R8 993.00 p.p
Also, don’t miss out on engaging with already confirmed event partners:
To register as a delegate e-mail Lerato Mohlala on firstname.lastname@example.org and Bandile Ngobese on email@example.com.
Interested in exhibiting or sponsoring then contact Jason Joseph firstname.lastname@example.org, or call 011 803 1553