Digital innovations and the future of Customer Experience to be addressed at the DCX Con 2019

Latest strategies, digital innovations, technology and the future outlook for customer engagement will be addressed at TCI Digital Customer Experience Conference (DCX Con)2019

Taking place on 4 & 5 September 2019 at the Indaba Hotel, Fourways, Johannesburg, the event is the only conference to specifically address the digital side of customer experience. Some of the topics to be addressed at TCI’s upcoming DCX Conference includes topics pertaining to B2B digital trends, state of customer SA experience, Digital KYC platforms, risk management and compliance programmes, and creating customer loyalty for lower LSM’s.

This conference is a follow up to last year’s event which was attended by companies such as ABSA, Nedbank, Woolworths, The Foschini Group, African Bank, FNB, Ackermans, Kia Motors South Africa, Santam, Striata Marketing Solutions, Experian, EOH, Consumer Profile Bureau, BankservAfrica and Azuka Telecoms.
Interested in attending?

Showcasing a top speaker panel – all experts in the digital marketing space across all industries – such as One Loyalty Rewards, Devprox, Clientele, Edcon, IQbusiness, Experian, Striata Marketing Solutions, Cornerstone Performance Solutions, Digital Solutions Group, Principa, Genesis-Analytics, BSG, The CX Group, OnShelf Pharma, Little Rabbit Digital, SBV, Investec, Mint Management Technologies, AccTech Systems and more.

(Have a look at the confirmed speaker participants for this event)

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Targeting all professionals dealing with digital customer engagement  such as CRM , customer insights, customer acquiring & retention,  client liaison, brand management, digital marketing market research, business development, sales, customer experience,  marketing analytics market segmentation, CVM, mobile marketing, social media, channel management, analytics PR & communications, mobile banking, e-commerce, KYC, client onboarding, customer due diligence, client service, call centres, data analysis and customer segmentation. The programme will highlight challenges, opportunities and the latest developments regarding digital channels and customer relationships


Some of the highpoints of the 2 day programme include presentations by nearly 30 speakers, 3 panel discussions and two streams addressing loyalty programmes, and customer engagement and developing strategies
I would like to know more about the conference

Why should you attend?

  • Discover why digital customer engagement is most effective across all industries
  • Gain insights into emerging processing & using social media
  • Capitalise on smart effective digital strategies
  • Identify new ways of increasing sales by using digital platforms
  • Examine different mobile strategies to enhance interaction and satisfaction
  • Access information regarding the link between customer loyalty and digital communication

Send me the full brochure

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I would like to register

Normal price: R9 200.00 + VAT R10 580.00 p.p
10% Group Discount (3 or more) R 8 280.00 + VAT R9 522.00 p.p
15% Group Discount (5 or more) R 7 820.00 + VAT R8 993.00 p.p

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