Debt collection in a changing environment amidst the COVID pandemic

Debt collection in a changing environment amidst the COVID pandemic

The environment for debt collection has changed considerably and the impact of the COVID-19 pandemic has had a knock-on effect across the industry and on the economy with unintended consequences. This ripple-effect has led to industry distress and not only created obstacles to overcome, but also embraced and highlighted the challenges and opportunities within the debt collection arena.

The 2021, Debt Collection Conference, will give delegates a glimpse into the new realty emerging from the pandemic and also assist organisations to effectively transform and accelerate value to the current landscape. As the world settles into the “new normal”, it is imperative to understand consumer behaviors and to develop an empathetic manner that will serve the shifting debt collection industry in a post-pandemic world.

Attend the first time ever a “HYBRID” event organised by Trade Conferences International, which will be hosted on 10 & 11 March 2021 at the Indaba Hotel Fourways, Johannesburg. It will be live-streamed in real time from the Indaba Hotel and will be attended by virtual and physical delegates. It will be up to delegates to decide which option suits them.

Fresh strategic view points to an ever changing digital debt collection landscape will be addressed, so REGISTER NOW! and keep up to date with the latest trends so as to stay relevant within the industry.

The programme features new strategies and approaches that will be analysed to prove how both external and internal influences can be turned into profitable outcomes. The programme suits any person dealing with debt collection, debt collection companies, micro lenders, banks, retailers, credit bureaus and service providers.

Delegates will attain a new perspective on factors impacting on the debt collection environment – factors such as customer engagement, data analytics, technology and automation – all factors playing a role in disrupting and bring challenges to the debt collection environment y in 2021.
Discounted “COVID-19” registration fees are available.

More than 25 top experts form part of the speaker panel, which will feature major role players such as Consumer Profile Bureau, Council for Debt Collectors SA, Principa, Genesis Analytics, Credit Intel, Woolworths and many more.

Thunile Nkosi, Project Manager at TCI, said: “New thinking is needed in the debt collection environment with the advent of COVID and by attending this event delegates will have the opportunity to network with a wide variety of professionals, both from our speaker panel and attending delegates”.

“For the last 19 years TCI is known for its conferences on micro finance, credit, payments, mobile banking and debt collection. We understand how to arrange a conference programme with relevant topics providing attending delegates both an enjoyable time attending, as well as a first class learning experience.”

Professionals dealing with debt collection, credit management, and loan processing operations, data management, data analytics, technology, customer engagement and operations, as well as call centers will benefit from attending the event.

This is the 10th time this event will be hosted by TCI.

Register for the conference:  25% discount on prices below due to COVID-19

Normal registration fee: R8 600 + VAT = R9 890 p.p.
Online registration fee: R4 000.00+VAT = R4 600 p.-p.

To register as a delegate email Thunile Nkosi on for sponsorship & exhibition enquiries call 011 803 0009 or email  or

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