2nd Annual RegTech Conference received with high praise

The second instalment of Trade Conferences International’s RegTech Conference was held at the Indaba Hotel on 3 & 4 July 2019, and lauded with high praise. With a speaker panel that boasted major role players in the regulatory technology space, attendees were treated to presentations from representatives of Mint Management Technologies, Customer Profile Bureau, Cliffe [...]

By |2019-10-14T09:29:34+02:00Jul 23rd, 2019|Archives|Comments Off on 2nd Annual RegTech Conference received with high praise

Digital innovations and the future of Customer Experience to be addressed at the DCX Con 2019

Latest strategies, digital innovations, technology and the future outlook for customer engagement will be addressed at TCI Digital Customer Experience Conference (DCX Con)2019 Taking place on 4 & 5 September 2019 at the Indaba Hotel, Fourways, Johannesburg, the event is the only conference to specifically address the digital side of customer experience. Some of the [...]

By |2019-10-14T09:29:34+02:00Jul 23rd, 2019|Archives|Comments Off on Digital innovations and the future of Customer Experience to be addressed at the DCX Con 2019

Sponsorship and exhibition opportunities at AML & Financial Crime Conference 2019

Service providers dealing with technology aimed at financial crime prevention, anti-money laundering, compliance, fraud, risk, identity management and KYC, are invited to join the Anti-Money Laundering and Financial Crime Conference 2019 as sponsors and exhibitors. The event is taking place on 23 & 24 October at the Indaba Hotel in Fourways, Johannesburg. The support of [...]

By |2019-10-14T09:29:35+02:00Jul 23rd, 2019|Archives|Comments Off on Sponsorship and exhibition opportunities at AML & Financial Crime Conference 2019

Digital Customer experience management means allowing your customers decide what their engagement experience should be

Saying you prioritize DCX without implementing feedback from your customers is like... lying. You know how they say the customer is always right? It’s true! And the only way for you to be better is to know what they want before they even tell you. That means letting go of all of the preconceived notions [...]

By |2019-10-14T09:29:35+02:00Jul 19th, 2019|Archives|Comments Off on Digital Customer experience management means allowing your customers decide what their engagement experience should be

TCI’s annual signature AML & Financial Crime Prevention event at the Indaba Hotel returns for a fifth instalment

This annual event, which is taking place on 23 & 24 October 2019 at the Indaba Hotel, Johannesburg, is happening for the fifth time this year. Collectively the 2016, 2017 & 2018 AML & Financial Crime Conferences have attracted over 500 AML and financial crime professionals from around Southern Africa. Send me a registration form [...]

By |2019-10-14T09:29:35+02:00Jul 19th, 2019|Archives|Comments Off on TCI’s annual signature AML & Financial Crime Prevention event at the Indaba Hotel returns for a fifth instalment

How Chatbots are Redefining Customer Experiences?

Source: Customer Think Amit Tiwari - December 11, 2018 In the traditional customer service setup, there were customer service personnel taking calls and responding to customer queries on emails. Unfortunately, they would suffer from burnout. They were forced to repeat the same instructions, cool down angry customers, and had to work for long hours. Fortunately, chatbot [...]

By |2019-10-14T09:29:36+02:00Jul 18th, 2019|Archives|Comments Off on How Chatbots are Redefining Customer Experiences?

What is financial crime?

source: International Compliance Association Financial crime over the last 30 years has increasingly become of concern to governments throughout the world. This concern arises from a variety of issues because the impact of financial crime varies in different contexts. It is today widely recognised that the prevalence of economically motivated crime in many societies is [...]

By |2019-10-14T09:29:36+02:00Jul 18th, 2019|Archives|Comments Off on What is financial crime?

Attend the ONLY CRM conference in South Africa focusing on enhancing the digital customer experience

In these digitising times, customers are going digital and mobile-centric spending up to hours online. These digitally connected customers are more informed, more in control, and have higher expectations when it comes to engagement and customer experience. 2020 predictions for digital customer experience: human touch will continue to affect the customer experience with the use [...]

By |2019-10-14T09:29:37+02:00Jul 10th, 2019|Archives|Comments Off on Attend the ONLY CRM conference in South Africa focusing on enhancing the digital customer experience

Don’t miss out on early bird registrations for SA’ no. 1 Anti-Money Laundering Conference

This annual event, which is taking place on 23 & 24 October 2019 at the Indaba Hotel, Johannesburg, is happening for the fifth time this year. Collectively the 2016, 2017 & 2018 AML & Financial Crime Conferences have attracted over 500 AML and financial crime professionals from around Southern Africa. Send me a registration form [...]

By |2019-10-14T09:29:37+02:00Jul 2nd, 2019|Archives|Comments Off on Don’t miss out on early bird registrations for SA’ no. 1 Anti-Money Laundering Conference

Most innovative digital customer experience gathering in Southern Africa is taking place on 4 & 5 September 2019 – will you be there?

Register now! The most updated and innovative digital customer experience conference (DCX) in South Africa is taking place on 4 & 5 September 2019. Digital strategies to improve customer engagement, mapping the customer journey, omni-channel, loyalty and digital sales enablement are just some of the themes to be addressed at the upcoming Digital Customer Experience [...]

By |2019-10-14T09:29:37+02:00Jul 2nd, 2019|Archives|Comments Off on Most innovative digital customer experience gathering in Southern Africa is taking place on 4 & 5 September 2019 – will you be there?