Do companies understand that a digital transformation doesn’t have an expiration date?

With only 3 weeks to go, time is quickly running out for prospective attendees to secure their seats at the Digital Customer Experience Conference 2019. Digital Customer Experience transformation has generated a lot of interest in the past few years as companies struggle to become more digital and solve various problems with technology. However, it’s…

Digital innovations and the future of Customer Experience to be addressed at the DCX Con 2019

Latest strategies, digital innovations, technology and the future outlook for customer engagement will be addressed at TCI Digital Customer Experience Conference (DCX Con)2019 Taking place on 4 & 5 September 2019 at the Indaba Hotel, Fourways, Johannesburg, the event is the only conference to specifically address the digital side of customer experience. Some of the…

Digital Customer experience management means allowing your customers decide what their engagement experience should be

Saying you prioritize DCX without implementing feedback from your customers is like… lying. You know how they say the customer is always right? It’s true! And the only way for you to be better is to know what they want before they even tell you. That means letting go of all of the preconceived notions…

Annual digital customer engagement conference returns

DCX Con 2019 – TCI’s annual digital customer engagement conference – is returning this year with up updated programme showcasing brand new topics highlighting the latest challenges and opportunities digital tools are providing in the customer space. Featuring breakaway sessions, industry case studies and panel discussions, this conference will feature nearly 40 speakers and will…

With brand loyalty a fleeting concept, merchants are to drive retail store traffic with personalisation and digital loyalty strategies

Retail consumers can be loyal but that loyalty may not last too long, according to a new survey from Adtaxi. In fact, 76 percent of consumers that have aligned with a brand are likely to change their mind, the survey reported. When it comes to a purchase price is still top of the list followed…

Banking Customer Loyalty 2018 Conference is coming: the conference speaker panel is forming…

Trade Conferences International is hosting the Banking Customer Loyalty 2018 Conference on 14-15 November 2018 at the Indaba Hotel, Fourways, Johannesburg.  The conference is set to be addressed by more 20 industry experts from the banks and financial services sector. Are you interested in joining the Banking Customer Loyalty 2018 Conference speaker panel?  Speaking at…