Digital Customer experience management means allowing your customers decide what their engagement experience should be

Saying you prioritize DCX without implementing feedback from your customers is like… lying.

You know how they say the customer is always right? It’s true!

And the only way for you to be better is to know what they want before they even tell you. That means letting go of all of the preconceived notions of what you think they want and doing a deep dive into what they’re asking you for.

So many companies are also moving toward digital experience management tools to keep their data and efforts organized. Digital experience management can take care of things like personalisation, language translation, and content management across channels, analytics and even ROI. I’d go so far as to say it will become necessary for companies trying to win in digital transformation this year.

Be part of the Digital Customer Experience Conference (DCX Con) 2019 to learn more about customer experience and data science management which will be covered by one of the most respected speakers in the industry Derek Martin, Principal Consultant at BSG. This event will be held on 4 & 5 September 2019 at the Indaba Hotel, Fourways, in Johannesburg.

The 2-day programme features four breakaway sessions, case studies and close to 40 speakers you will have the opportunity to gain insights from, so take advantage of reserving your seat, TODAY!

Why attend this high profile event

  • Discover why digital customer experience is being identified as one of the main marketing trends for 2019
  • Learn how to use data and analytics smartly
  • Identify new ways of increasing sales by using digital platforms
  • Gain insights on emerging trends in social media
  • Examine different mobile strategies to enhance customer interaction and satisfaction
  • Get access to information regarding the link between customer loyalty and digital communication

Panellists at this event are from the reputable companies in the customer relationship management space, such as:

Experian, Mint Management Technologies, Investec, The Incentive Company, HTSA, SAS Sub-Saharan Africa, AccTech Systems, Analytics, Experian, YouKnow, Jellyfish, Knowblet Data Sciences, Berelo Innovations

Interested in attending?

Download full brochure

Send me more info regarding the Digital Customer Experience Conference 2019

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Normal price: R9 200.00 + VAT R10 580.00 p.p

10% Group Discount (3 or more) R 8 280.00 + VAT R9 522.00 p.p

15% Group Discount (5 or more) R 7 820.00 + VAT R8 993.00 p.p





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