Conference Presentations

Name & SurnameDesignationCompanyTopicPresentation
Annaline van der PoelChief Operating OfficerDebt RescueDebt counselling, customer relations and the impact on debt collectionNot available
Anretia FerreiraDirector & co-OwnerThe Experience ArchitectsHow great CX can retain past due customersNot available
Ans GerberMarketing Solutions ConsultantExperianPre-empting and preventing the collections conundrumDownload
Candy SteynCEOThe Experience ArchitectsHow great CX can retain past due customers


Deon ScheepersMDDeon Scheepers ConsultingWhat will the contact centre and customer experience lok like in the future?Download
Dr.Derek ShirleyChief Executive OfficerCornerstone Performance SolutionsLeading innovation and change for strategy implementation in the new world of debt collectionDownload
Ilse KayaBusiness DevelopmentBaker Street AnalyticsData driven strategies to optomise your dialer – how data can be ‘worked properly’ or destroyed by being cose to the call dispositions in the diallerDownload
Koos LiebenbergPrincipal Application EngineerINOVO TelecomThe business of content in relation to buiding trust with consumersNot available
Louis van BiljonHead: Commercial GrowthPaytecThe business of content in relation to buiding trust with consumersNot available
Perry de JagerPractice Area Head: Collections & Recoveries SolutionsPrincipaWill AI make the human call centre consultants redundant within the collections environment?Download
Peter RaffertyChief Executive OfficerFutureSoftInformation security in the debt collection environmentDownload
Pieter-Ben PienaarHead of CollectionsJV AttorneysUnlearning the old waysDownload
Rafi KotlerProduct ManagerTransunionFinding the tipping point: Identifying events that leads to consumer delinquecyDownload
Rod JonesBrand AmabassadorCallbi Speech AnalyticsUsing speech analytics to significantly improve performance in collections contact centresDownload
Siddarth BawaEnterprise Account ExecutiveInfobipHow to use omni-channel communication to boost debt collection & customer engagementDownload
Tanya GroblerChief Executive OfficerMahala Loyalty ProgrammeTransforming collections to drive efficiency and customer loyaltyDownload
Vanessa MillerManaging DirectorVM ConsultingHow enabling digital transformation empowers the debt collector and mitigates risk to your businessDownload
Chantelle FrierNational Sales ManagerSearchworks360Data aggregation as a tool for debt collectors and tracersDownload