| Name & Surname | Designation | Company | Topic | Presentation |
| Annaline van der Poel | Chief Operating Officer | Debt Rescue | Debt counselling, customer relations and the impact on debt collection | Not available |
| Anretia Ferreira | Director & co-Owner | The Experience Architects | How great CX can retain past due customers | Not available |
| Ans Gerber | Marketing Solutions Consultant | Experian | Pre-empting and preventing the collections conundrum | Download |
| Candy Steyn | CEO | The Experience Architects | How great CX can retain past due customers | Download
Download |
| Deon Scheepers | MD | Deon Scheepers Consulting | What will the contact centre and customer experience lok like in the future? | Download |
| Dr.Derek Shirley | Chief Executive Officer | Cornerstone Performance Solutions | Leading innovation and change for strategy implementation in the new world of debt collection | Download |
| Ilse Kaya | Business Development | Baker Street Analytics | Data driven strategies to optomise your dialer – how data can be ‘worked properly’ or destroyed by being cose to the call dispositions in the dialler | Download |
| Koos Liebenberg | Principal Application Engineer | INOVO Telecom | The business of content in relation to buiding trust with consumers | Not available |
| Louis van Biljon | Head: Commercial Growth | Paytec | The business of content in relation to buiding trust with consumers | Not available |
| Perry de Jager | Practice Area Head: Collections & Recoveries Solutions | Principa | Will AI make the human call centre consultants redundant within the collections environment? | Download |
| Peter Rafferty | Chief Executive Officer | FutureSoft | Information security in the debt collection environment | Download |
| Pieter-Ben Pienaar | Head of Collections | JV Attorneys | Unlearning the old ways | Download |
| Rafi Kotler | Product Manager | Transunion | Finding the tipping point: Identifying events that leads to consumer delinquecy | Download |
| Rod Jones | Brand Amabassador | Callbi Speech Analytics | Using speech analytics to significantly improve performance in collections contact centres | Download |
| Siddarth Bawa | Enterprise Account Executive | Infobip | How to use omni-channel communication to boost debt collection & customer engagement | Download |
| Tanya Grobler | Chief Executive Officer | Mahala Loyalty Programme | Transforming collections to drive efficiency and customer loyalty | Download |
| Vanessa Miller | Managing Director | VM Consulting | How enabling digital transformation empowers the debt collector and mitigates risk to your business | Download |
| Chantelle Frier | National Sales Manager | Searchworks360 | Data aggregation as a tool for debt collectors and tracers | Download |
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