Most innovative digital customer experience gathering in Southern Africa is taking place on 4 & 5 September 2019 – will you be there?

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The most updated and innovative digital customer experience conference (DCX) in South Africa is taking place on 4 & 5 September 2019.

Digital strategies to improve customer engagement, mapping the customer journey, omni-channel, loyalty and digital sales enablement are just some of the themes to be addressed at the upcoming Digital Customer Experience (DCX) Conference 2019.

The event, which will take place on 4 & 5 September 2019 at the Indaba Hotel, Fourways, Johannesburg will showcase a top speaker panel across all industries.

Targeting all professionals dealing with digital customer engagement, the programme will highlight challenges, opportunities and the latest developments regarding digital channels and customer relationships.

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These are some of the highpoints of the 2 day programme: 40 speakers, 3 panel discussions, 2 streams addressing loyalty programmes and customer engagement and developing strategies for creating a digital sales enablement.
We invite all professionals dealing with digital customer engagement to join us – Trade Conferences International – at this conference.

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The 2019 speaker line up includes: 

  • Ross Sibbald, Commercial Director, Striata Marketing Solutions
  • Lizzy van Niekerk, Founder, Little Rabbit Digital
  • Dr Derek  Shirley, Chief Executive Officer, Cornerstone Performance Solutions
  • Anthony Kotton, Managing Director, One Loyalty Rewards
  • Jainita Khatri, Managing Director, Prana Business Consulting
  • Eben Esterhuizen, Founder and General Manager, OnShelf Pharma
  • Tanya Grobler, Chief Executive Officer, Mahala Loyalty Programme
  • Yugeshree  Frylinck, Chief Experience Officer, The CX Group
  • Gerrit de Villiers, Presales Manager, Inovo
  • Lauren Barber, Customer Engagement Solutions, SBV
  • Yurika Pistorius, Head of Compliance, Clientèle
  • Anretia Ferreira, Owner, Blue Steering
  • Candy Steyn, Edgars Club/ ThankU Card Operations Manager, Edgars
  • Tyron James Hall, Chief Executive Officer, Devprox
  • Lizette Akker, Customer Experience Management, IQbusiness
  • Cassie van Wyk, Chief Marketing Officer, Devprox
  • Derek Martin, Principal Consultant, BSG
  • Yaron Assabi, Founder & Chief Executive Officer, Digital Solutions Group
  • Perry de Jager, Head: Call Centre and Collections Solutions, Principa
  • Graham McLeod, Enterprise Business Architect, Gijima
  • Dylan Edel, Senior Sales Executive & Strategic Partnership, Docfox
  • Luwela Nodada, Associate in Applied Behavioural Economics, Genesis-Analytics
  • Boitshepo Gaitate, Associate in Applied Behavioural Economics, Genesis-Analytics

Plus confirmed Panellists from these top industry companies:
Experian, Mint Management Technologies, Investec, The Incentive Company, HTSA, SAS Sub-Saharan Africa, AccTech Systems, Analytics, Experian, YouKnow, Jellyfish, The Digital Databank, Berelo Innovations
Themes to be covered:

  • loyalty programmes and customer engagement
  • compliance and customer due diligence (CDD)
  • developing strategies for creating a digital sales enablement
  • mapping the customer journey
  • omni-channel and customer engagement
  • digital customer experience and the future

Who must attend this event?

Professionals working in the following sections will benefit from attending this conference:
CRM * customer insights * customer acquiring & retention * client liaison * brand management * digital marketing * market research * business development * sales * customer experience * marketing analytics * digital * market segmentation * CVM * mobile marketing * social media * channel management * analytics * PR & communications * mobile banking * e-commerce * KYC *client onboarding * customer due diligence * client service * call centres * data analysis * customer segmentation
If you are interested in sponsorship or exhibition please contact us

Cost to register:

Normal price: R9 200.00 + VAT R10 580.00 p.p

10% Group Discount (3 or more) R 8 280.00 + VAT R9 522.00 p.p

15% Group Discount (5 or more) R 7 820.00 + VAT R8 993.00 p.p

To register as a delegate e-mail Lerato Mohlala on and Bandile Ngobese on

Interested in exhibiting or sponsoring then contact Jason Joseph, or call 011 803 1553

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