12th installment Debt Collection Conference
South Africa’s evolving debt collection landscape is creating a new imperative: recover effectively, operate responsibly and remain compliant.
As collections become increasingly automated and data-driven, organisations must identify regulatory and operational gaps before they become costly failures.
The Debt Collection Conference 2027 brings together senior executives across credit, collections, recoveries, risk, compliance, legal, financial services, and technology to examine the regulatory, operational, and technological forces reshaping debt collection in South Africa.
As consumer debt pressures, regulatory scrutiny, digital transformation, and increasingly sophisticated collection practices converge, organisations must navigate the delicate balance between effective recovery, consumer protection, regulatory accountability and sustainable portfolio performance.
The traditional collections model is changing. AI, automation, predictive analytics, digital communication, alternative payment methods and data-driven decision-making are creating new opportunities to improve recovery – but they also introduce new questions around governance, transparency, consumer treatment, privacy, accountability and regulatory risk.
This is not simply a conference about collecting more debt. It is about understanding how collections must evolve as regulation, consumer expectations, technology and risk continue to change.
The conference will provide a practical platform to examine where compliance obligations can be overlooked, where technology can create unintended risk, and how organisations can build stronger governance into the entire collection’s lifecycle – from credit origination and early intervention through to recovery, outsourcing and enforcement.
The future of collections will not be defined by recovery rates alone. It will be shaped by the ability to recover responsibly, demonstrate regulatory compliance, manage technology-driven risk, and protect the consumer while achieving sustainable portfolio outcomes.
Who must attend
Personel dealing with the following
credit & lending* collections & recoveries * debt review * debt compliance & regulation * consumer protection * fraud * contact centres* data & analytics * debt collection*outsourcing & third-party risk * payments* debt recovery * debt consulting * credit operations * technology * customer engagement *credit risk * KYC *a
Sections to be addressed
- Overview
- Regulation & compliance landscape
- Strategies for succesful collections
- Analytics, data and portfolio intelligence
- Customer
- Technology, AI and automated collections
- Workforce and human behaviour
- Fraud & debt collection
- Outsourcing & third-party risk
Confirmed speakers so far
Derek Martin
Acting Chief Technology Officer
TransUnion
Mark Essey
Chief Executive Officer
Custom Connect
Tej Desai
Co-Founder & Partner
Helloparley
Casper le Grange
President
Debt Counsellors Association of South Africa (DCASA)
Christopher Ward
Chief Operating Officer
Nimble Credit Solutions
A glimpse at the driving factors within the global debt collection landscape
Increasing Technological Sophistication to Improve Growth Rate
A key driver in the debt collection services market is the rapid advancement in technology that enhances the effectiveness of collection. This is enabled through artificial intelligence, machine learning, and sophisticated data analytics, helping enhance debtor profiling accuracy, predicting recovery strategies, and enhancing compliance management.
Regulatory Complexity Driving Professional Collection Services
Complex financial regulations and compliance requirements are pushing organizations towards professional debt collection services. Specialized agencies offer expertise in navigating intricate legal frameworks, reducing organizational risk, and ensuring ethical collection practices.
Restraining Factor
Stringent regulatory constraints and compliance challenges Strict consumer protection laws and regulations pose significant challenges to debt collection services. Complex legal requirements, potential penalties for non-compliance, and increasing consumer rights create operational constraints and increase service costs.
Opportunity
Emerging markets and digital financial services. This creates significant growth opportunities for debt collection services in emerging economies, as digital financial services continue to grow. New market segments and collection strategies are developed with the increasing mobile banking, fintech solutions, and alternative lending platforms.
Challenge
Consumer privacy and data protection concerns. Balancing debt collection efficiency with strict regulations to protect data is an intimidating challenge. Debt collection companies need to be constantly vigilant towards the changing privacy laws while incorporating adequate data security practices with ethical collection practices.
Source: https://www.businessresearchinsights.com/market-reports/debt-collection-services-market-118122
Some organisations that attended our conferences preiously
Feedback from delegates
Download sponsorship document
for the Debt Collection Conference 2027
Please fill in the following form.
Email the form to info@tci-sa.co.za | Call +27 11 803-1553 for more information
Download early bird registration form
for the Debt Collection Conference 2027
Please fill in the following form.
Email the form to info@tci-sa.co.za | Call +27 11 803-1553 for more information
