Digital revolution driving customer engagement

The digital revolution has led banks and financial service providers to rely on technology more and more to reflect a business’s drive for agility and innovation. This inevitably creates new revenue sources that better provides for the need of the customer.

For banks and financial services to understand the challenges and opportunity the digital revolution has created in dealing with the customer, Trade Conference International will be hosting the second Digital Customer Engagement & KYC Conference on the 7 & 8 March 2018 at the Indaba Hotel Fourways, Johannesburg.

18 Industry-leading speakers will be having an in-depth look into challenges, creating new revenue sources, digital enablement, and customers experience predictions as well as discuss the importance for customer engagement over different platforms.

Conference Project Manager, Michandre Malan, said banks and other financial institutions must engage customers at every stage of their journey. By using different digital channels, it will make the customer journey for financial institutions a reality, and improve customer on-boarding, cross-selling and retention.

Malan said the event is aimed at professionals from the financial sector dealing with CRM, customer value management, customer insights & analytics, customer on-boarding, marketing and social media, customer engagement, customer segmentation and sales, digital marketing and channel management.

  • Normal registration fee: R9 100.00 + VAT = R10 374.00
  • 12% Discount: group registration fee for 3 or more delegates: R8 008.00 + VAT = R9 12.12 p.p.
  • 20% Discount group registration fee for 5 or more delegates: R 7 280.00 + VAT = R8 299.20 p.p.

To register contact TCI on +27 (0) 11 803 1553 or e-mail the Project Manager: Michandre Malan at   or visit


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