Everything to do with brand, customer, marketing and loyalty to be discussed and dissected at TCI’s Future of Brand and Customer Loyalty Conference 2019

Date: 20 & 21 February 2019
Venue: Indaba Hotel, Fourways, Johannesburg

What better way to be updated on the latest developments and upcoming trends regarding brand and customer loyalty than by attending the Future of Brand & Customer Loyalty Conference 2019.


The event, organised by Trade Conferences International, will attract professionals dealing with everything to do with brand, customer, marketing and loyalty. Join your industry-peers at the Indaba Hotel, Fourways, Johannesburg, on 20 & 21 February 2019 for thought-provoking discussion and reserve your space at a discounted rate (not to be repeated in 2019) of R7 500.00, instead of R8 800.00!

Topics to be addressed at the Future of Brand & Customer Loyalty Conference 2019:

  • Why customer loyalty depends on CRM
  • Increasing customer loyalty by marketing to millenniums
  • Big data strategies assisting in customer retention
  • Loyalty programmes: utilising big data analytics to improve CRM
  • Driving sustainable loyalty programmes and customer engagement
  • Crafting digital experiences that drive customer loyalty
  • Adopting the right strategies to satisfy and retain brand loyal customers
  • How brand equity and customer satisfaction impacts loyalty
  • Customer loyalty and Artificial Intelligence
  • Emerging loyalty trends to look out for
  • Creating a personal brand experience for future loyalty

View full programme of topics in brochure 

If you deal with any of the following then this event is for you:

* customer value management *customer insights * customer retention * CRM * brand management * business development * CX * UX * rewards programmes * brand loyalty * applications * IT security * loyalty rewards * customer experience * customer engagement * behavioural economics * customer centricity


Qualify for registration fee of R7 500.00 + VAT when you register and make payment by 10 December 2018!

Meet some of the Future of Brand & Customer Loyalty Conference 2019 experts to address the event:

  • Lance Peppler, Customer Experience Sales Consultant, Oracle
  • Lauren Barbour, Head: Customer Engagement Solutions, SBV
  • Ans Gerber, Data Scientist, Experian
  • Ilse  Kaya, Business Development, Knowblet Data Sciences
  • Batandwa Simelane, Consumer Insight Lead, South African Tourism
  • Dr. Sonja Fourie, Head: Absa Rewards and VAS, Absa
  • Sheldon Singh, Analytics Executive, Jellyfish
  • Paula Sartini, Chief Executive Officer, BrandQuantum
  • Darryl Marcus, Chief Executive Officer, Smart Messaging.AI
  • Samantha Burns, MD & Chief Customer Officer, Brilliance In Business
  • Jamie McGraw, Analyst, Genesis Analytics
  • Andries Noeth, Chief Marketing Officer, Consulta Research
  • Tanya Grobler, Chief Executive Officer, Mahala Loyalty Programme

Click here to see the full speaker panel

Normal registration fee: R8 800.00 + VAT = R10 120.00
12% Discount: group registrations of 3 or more:
R7 744.00 + VAT = R8 905.06 p.p.
15% Discount: group registrations of 5 or more
R7 480.00 + VAT = R8 602.00 p.p.


To find out more about the conference and registration procedures contact Jason Joseph on jason@tci-sa.co.za; or 011 803-0009
CLICK HERE to download registration form
CLICK HERE to download brochure
To speak to the Project Manager click here.
For sponsorship opportunities click here.
For more information about TCI click here

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