Omi-channel management, CDD, technology, loyalty to be addressed at DCX Con 2019

With sessions covering omni-channel management, regulation, customer due diligence, digital customer engagement technology, digital loyalty programess and strategies to improve digital sales the stage is set for an informative and exciting DCX Con 2019 – TCI’s annual digital customer engagement conference.

The conference will take place on 4 & 5 September 2019 at the Indaba Hotel, Fourways, Johannesburg.

Some of the close to 40 speaker companies that will be presented include Striata Marketing Solutions, One Loyalty Rewards, OnShelf Pharma, The CX Group, Inovo, SBV, Clientele, Edcon, IQbusiness, Experian, Investec, Mint Management Technologies and many more.

With an accompanying exhibition, DCX Con offers an excellent networking platform for CRM professionals. The event is a place where industry professionals can mingle, build relationships, create awareness about their product and services, and most importantly be updated on the current trends and challenges in the industry.

Sessions include omni-channel and customer management, regulation and customer due diligence, digital customer engagement technology, mapping the customer journey, loyalty programme and digital customer management and developing strategies for creating digital sales enablement.

Ryno van Ellewee, MD of Trade Conferences International (TCI) – organisers of the event – said that customer engagement is identified as a top trend across major industries.

“Digital consumer engagement as a major part of an integrated set of end-to-end services and solutions that brings together strategy, technology, analytics, is essential for the success of any company.”

“With organising this conference, we aim to underline the importance of customer engagement in the digital age and how it will impact on the future success of any marketing efforts.”

The aim of the event is to create an environment where professionals dealing with wtth CRM, can build up knowledge regarding new technologies, strategies and approaches to better customer engagement using digital tools.