Truly knowing your customer in the digital era of engagement

Do you know that improved digital customer engagement through automatic information adoption is one of the main predictions for financial institutions for 2018? Is your organisation prepared for the new wave of customer engagement?


By removing friction from the customer journey, financial institutions will create the optimal customer journey for optimum return on investment.


Attend the Digital Customer Engagement & KYC Conference on 07 & 08 March 2018 at the Indaba Hotel, Johannesburg to find out more on how banks, customer engagement companies and other players in the financial services industry can ensure the optimal customer journey for their client-base; making each step and touch point in the buying cycle streamlined, efficient and personalised.


The event will host a top speaker panel, all experts in the marketing and financial arenas.  Some of the companies represented include Experian, Digital Solutions Group, Mint Management Technology, Keystone Consulting, Fiserv, Pypestream, KingJames Digital, Karabina Solutions, Pypestream and more. Click here to view full speaker panel


Specifically targeting financial professionals dealing with customer engagement, the programme will highlight challenges, opportunities and the latest developments regarding digital channels and customer relationship management.


With banks and other financial institutions needing to engage customers at every stage of their purchase journey, using digital channels will make the customer relationship management simpler and more profitable. “Attending this event will improve customer on-boarding, cross-selling and retention.” Says Project Manager Michandre Malan


Malan said the event is aimed at professionals from the financial sector dealing with CRM, customer value management, customer insights & analytics, customer on-boarding, marketing and social media, customer engagement, customer segmentation and sales, digital marketing and channel management.


  • Normal Registration fee: R9 100.00 + VAT = R10 374.00
  • 12% Discount: Group registration fee for 3 or more delegates: R8 008.00 + VAT = R9 12.12 p.p.
  • 20% Discount Group registration fee for 5 or more delegates: R 7 280.00 + VAT = R8 299.20 p.p.


To register contact TCI on +27 (0) 11 803 1553 or e-mail the Project Manager: Michandre Malan at   or visit

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